Terms and Conditions
Effective date: January 1, 2024
Acceptance of terms
These terms and conditions explain how you may use the Collective Labs 360 website and how we provide our services, including retreats, team building experiences, workshops, and related activities.
By accessing our website, submitting an inquiry, requesting a proposal, signing a contract, paying an invoice, or participating in any experience organized by Collective Labs 360, you agree to these Terms and Conditions on behalf of yourself and your organization.
If you do not agree to these Terms, you should not use the website or book our services.
Who we are
Collective Labs 360 provides in person retreats, team building experiences, workshops, and related services for companies and groups. Our services may include:
Retreat and program design
Team building activities and facilitated sessions
Nature based experiences such as hiking, forest therapy, and time in local preserves
Rowing, pickleball, cooking classes, creative workshops, and similar activities
Meal and catering coordination
Transportation coordination or transportation through our partners
Venue selection and activity bookings on Bainbridge Island and in the greater Seattle area
“Collective Labs 360,” “we,” “us,” and “our” refer to Collective Labs 360. “Client,” “you,” and “your” refer to the individual or organization that books with us and to participants you invite.
Website use and cookies
You may use our website only for lawful purposes and in a way that does not harm our business, our reputation, or other users.
Cookies
Our website uses cookies and similar technologies to operate, improve performance, and understand how visitors use the site. Some cookies are necessary for the site to function. Others are used for analytics or marketing.
By using the website, you consent to our use of cookies as described in our Privacy Policy. You can manage optional cookies through your browser settings, but required cookies are needed for basic site functionality.
Intellectual property
Unless otherwise stated, Collective Labs 360 owns the intellectual property rights in all material on this website, including text, images, logos, graphics, layout, and content created by us.
You may view, download for caching, and print pages from the website for your own internal business use, subject to the restrictions below.
You must not:
Copy or republish material from Collective Labs 360 for commercial use without our written consent
Sell, rent, or sub license material from Collective Labs 360
Reproduce, duplicate, or copy material from Collective Labs 360 except for limited internal use
Redistribute content from Collective Labs 360, except as explicitly allowed in writing
User content and comments
If the website allows you to submit comments, reviews, or other content:
You are responsible for the content you submit
Your content must not be unlawful, defamatory, offensive, invasive of privacy, or infringe any intellectual property rights
Your content must not be used to solicit business, promote unlawful activity, or mislead others
You grant Collective Labs 360 a non exclusive, worldwide license to use, reproduce, edit, and display your comments and content in connection with the website and our services.
We do not routinely pre review comments, but we reserve the right to monitor, edit, or remove any content that we consider inappropriate, offensive, or in breach of these Terms.
Links to and from our website
You may link to our homepage provided that:
The link is not deceptive
The link does not falsely imply sponsorship, endorsement, or approval
The link fits the context of the site where it appears
We reserve the right to ask you to remove any link to our website at any time. You agree to remove such links promptly upon request.
Our website may contain links to third party websites and services. We are not responsible for the content, policies, or practices of those third parties.
Proposals and bookings
Proposals
When you contact us about a retreat or team experience, we may provide a written proposal. Proposals describe sample itineraries, activities, estimated pricing, and logistics. They are for planning and do not create a binding commitment.
A booking is only confirmed when:
You approve the final scope or proposal in writing, and
You sign our agreement or accept the terms in writing, and
We receive any required deposit by the stated due date
Without a deposit, we may release the date, venue, transportation, and partners to other clients.
Customization and changes
Most experiences are customized and may change based on availability, weather, ferry schedules, partner availability, and safety considerations. We may adjust itineraries, timing, or activities as needed and will communicate any material changes as soon as reasonably possible.
If your headcount, schedule, or activity mix changes, fees may be adjusted. Updated pricing will be provided in writing.
Payments, deposits, and cancellations
Deposits and payment
Deposit amounts, due dates, and final payment terms will be included in your proposal or invoice. In general:
A non refundable deposit is required to secure your date and services
The remaining balance is due by the date shown on the invoice
If payment is not received by the due date, we may treat the booking as cancelled and release the date and services.
Client cancellations
Specific cancellation terms will be set out in your proposal or contract. Because we commit to venues, instructors, transportation, and catering on your behalf, cancellations after certain dates may result in partial or full charges.
Rescheduling
We will make reasonable efforts to accommodate rescheduling requests, subject to the availability of venues, instructors, and transportation. Rescheduling may involve additional costs and is not guaranteed.
Weather and conditions
Many of our activities are outdoors. Normal Pacific Northwest weather, such as rain, clouds, or cold temperatures, is not a reason for refund or cancellation.
If there is severe weather, ferry disruption, or other safety concerns, we may adapt the program, move activities indoors, or reschedule elements as reasonably possible. Any credits or rescheduling options will be determined case by case.
Activities, safety, and participation
Some experiences involve physical activity or outdoor environments, including walking, hiking, time near water, rowing, pickleball, and other movement based activities.
It is your responsibility as Client to:
Inform us in advance of any mobility limitations, medical conditions, or other needs that may affect participation
Ensure that activities chosen are appropriate for your group and company policies
Obtain any internal approvals required by your organization
Participants are responsible for:
Following instructions and safety guidelines
Choosing their own level of participation
Informing us or the facilitator of any concerns during the experience
Alcohol
Some experiences may include wine tastings, brewery visits, or other alcohol related elements. Only participants of legal drinking age may consume alcohol, and all consumption must be responsible. We and our partners may refuse service to anyone who appears intoxicated or whose behavior creates risk.
Transportation
Transportation may be provided directly by us or through trusted transportation partners. Ferries, traffic, and road conditions can affect timing. While we plan realistic buffers, exact arrival times cannot be guaranteed.
Client responsibilities and conduct
By booking with Collective Labs 360, you agree to:
Provide accurate information about your group, schedule, and needs
Communicate relevant company policies to us in advance
Share key information, expectations, and safety details with your participants
We expect all participants to:
Treat staff, facilitators, partners, and other participants with respect
Refrain from harassment, discrimination, and abusive or disruptive behavior
Respect venue rules, property, and the surrounding environment
We reserve the right to remove any participant or stop an activity if conduct threatens safety or significantly disrupts the experience. No refunds will be issued in such cases.
Third party services and partners
We work with carefully selected local partners, including venues, activity providers, transportation companies, caterers, wineries, and guides. These partners operate under their own policies and terms, which may apply to your experience.
While we choose partners with care, we do not control their operations and are not responsible for their independent acts or omissions.
Our website may also provide access to third party tools, widgets, or services. Your use of third party services is at your own risk and subject to the terms of those third parties.
Assumption of risk and release
Participation in retreats, team building activities, outdoor experiences, and travel involves some inherent risk. By booking and participating, you and your organization:
Acknowledge that there are risks associated with travel, outdoor activity, and group experiences
Agree that each participant chooses their own level of activity and participation
Agree to use reasonable care for your own safety and the safety of others
To the fullest extent permitted by law, you and your organization release Collective Labs 360, its owners, employees, contractors, and partners from claims and liabilities arising out of participation in our programs, except where caused by our gross negligence or intentional misconduct.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all warranties, promises, and conditions relating to our website and services that are not expressly stated in these Terms.
In particular, we do not guarantee that:
The website will always be available, secure, or free from errors
Any specific team outcome, performance change, or business result will occur
All third party services or partners will perform without issue
Nothing in this disclaimer limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.
Limitation of liability
To the fullest extent permitted by law:
Collective Labs 360 will not be liable for indirect, incidental, special, or consequential damages, including loss of profits, loss of business, or lost opportunities, even if we have been advised of the possibility of such damages
Our total liability arising out of or in connection with your use of the website or any event or service will be limited to the total amount you paid to Collective Labs 360 for the specific event giving rise to the claim
Some jurisdictions do not allow certain limitations. In those cases, our liability will be limited to the maximum extent allowed by law.
Changes to these Terms
We may update these Terms from time to time. When we do, we will update the effective date at the top of this page.
The version in effect at the time you confirm a booking will generally apply to that event. Continued use of the website after changes are posted means you accept the updated Terms for website use.
Governing law and venue
These Terms are governed by the laws of the State of Washington, without regard to conflict of laws rules.
Any dispute arising out of or relating to these Terms, the website, or our services shall be brought in state or federal courts located in King County or Kitsap County, Washington. You consent to the jurisdiction of those courts.
Contact
If you have any questions about these Terms or about an upcoming or past retreat, you can contact us at:
Email: hello@collectivelabs360.com
Website: https://collectivelabs360.com